Please Read Carefully. Questions? Contact us via call/text 470-215-0497.
We want you to have fun, relax and enjoy yourself and these make it possible!
Cancellation/No Show Policy
• You may cancel your appointment without charge up until 6 hours before your scheduled appointment time. You may do so by contacting us via phone call or text to phone number 470-215-0497.
• We do charge 100% of the cost of your scheduled services if you do not contact us before the 6 hours prior to your scheduled appointment or we are not contacted at all. Of course we understand there are mother nature & other universal things that may occur. Should that happen, please reach out and we will consider each situation carefully.
• ***Should you have a Saturday scheduled appointment, you may cancel your appointment without charge anytime before 7pm on the business day preceding your appointment.
**FOR YOUR CONVIENCE: We send out an appointment reminder 48 hours before your scheduled appointment through our automated SALON IRIS system. Once you open your reminder, please type "C" to confirm. We have also provided an after hours voicemail set up so that you may leave a message at a convenient time for you to cancel during non-business hours. Phone: 470-215-0497
•All services are non-refundable. We are happy to help if you have a concern or question. Please just reach out within 10 calendar days and each situation will be handled carefully. If you or another person or salon that is not staffed at Misti Nicole Atlanta makes any alterations to a service provided by Misti Nicole Atlanta, this will void any warranty, responsibility, liability and/or adjustments to your service. No exceptions.
•Products must be returned in new or gently used condition. All travel size products sales are final, no exchanges or refunds. Shipping costs will be deducted from final return amount for those returning products that were shipped to you. Misti Nicole Atlanta monitors return activity for abuse and reserves the right to limit returns or exchanges at Misti Nicole Atlanta with or without a receipt.
•In order to obtain a refund in the same form of payment as your product purchase was made, purchases must be returned within 10 calendar days of the date of purchase with a receipt.
If you do not have your receipt, your transaction may be able to be verified if you present your credit or debit card used. For approved returns without a receipt that have been verified, we offer store credit in the form of a Misti Nicole Atlanta merchandise credit.
•Misti Nicole Atlanta merchandise credit does not have an expiration date, cannot be redeemed for cash, reloaded, transferred to others, or sold and can only be used at Misti Nicole Atlanta. Misti Nicole Atlanta merchandise credit will not be replaced if lost or stolen.
•All Misti Nicole Atlanta gift card purchases are non-refundable and non-transferable. All gift cards with the exception of Misti Nicole Atlanta merchandise credit, expire 5 years from date of purchase or the closing of Misti Nicole Atlanta, whichever ends soonest.
Other Salon Policies
• ALL NEW clients, meaning you have never been into Misti Nicole Atlanta, wishing to receive a chemical service requires you schedule a complimentary (free) consultation that includes skin patch test*, strand test and porosity test as well as your hair goals prior to receiving any chemical service. (*skin patch test requires 48 hours before any scheduled service)
• We cannot be held responsible for lost or damage to your personal articles.
• Unfortunately, pets and salons don’t mix. We would like to remind everyone that pets of any kind, other than service animals, are not allowed inside the salon. While we would love to pamper both you and your precious pet, the state health board tells us we can’t.
• We know that your children are sweet baby angels. However, for safety reasons and to maintain a professional and relaxing atmosphere, we ask that you not bring children to your regularly scheduled appointment.
*Please note all pricing is a starting price. Additional charges apply for long hair + hair that requires additional time to complete a service. All services are to be paid in full same day as service.